Some of the things that he was unhappy with, were:
- The fact that the service did not provide real-time information
- The limitations in terms of payment options (could not move funds to another bank account, or move funds to another telephone number, for instance)
- The security paradigm. A lot of information was required in order to enroll (CVV number, all his existing banks Internet logon service). What MoBank were doing with all this info was not clear. A subscriber must feel uncertain with offering all this info and Mobank suddenly becomes a target for fraudulent attacks. The service also lacks dual-factor authentication.
- The iPhone application was also poorly executed, with (for instance) text being able to be entered into numeric fields.