The LUUP public relations function has been quite busy during the last few days. We have been exposed to two very powerful (and somewhat conflicting) messages within days from each other:- The first message started hitting the media during the early part of this week (read here). "LUUP is dumping customers" one heading read. We were all interested (and shocked) that LUUP has closed their operations in the UK, Germany and Norway and not gradually or in a calm way. No, the message was something like: You have a month to move your money. After that no more LUUP service.
- The the second message with a very positive spin: Deutche Bank is embarking on a massive project and have selected LUUP as their partner to do this. Congratulations! Phew, for a moment there we thought that LUUP was in difficulty.
Or as one blogging site commented: ("LUUP no longer needs their customers"). We will probably never know.
1 comment:
As early UK LUUP users, myself, my family and a few friends used LUUP sucessfully for a brief period after launch.
Suddenly for no reason, several of our accounts that we had achieved "sign up" credits were frozen, though at the time no reasonable explanation was given.
We found we were unable to withdraw the earned promotional deposits and on following through on those earlier frozen accounts we are unable to reclaim orour long outstanding balances.
On querying the closure process which indicates incorrectly that the accounts have been frozen due to 3 wrong attempts to access the account one receives an e-mail referring to a tortuous process involving sending notarised documentation to one of their non UK offices.
Clearly they are not keen to hand back the funds.
Draw your own conclusions!
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